Ways to order
HELP AND ADVICE:
If you need advice on what to order, how to use the products or have any other queries, please do contact us, we are here to help and believe in the importance of offering individual advice in order to ensure the best possible results.
NEW CUSTOMERS:
Our starter packs have been especially designed for first time users. We strongly advise you to begin with a starter pack as it has both products you need to get the best results and these packs are offered at a discounted price. They contain:
All orders come with an instruction booklet. Please take the time to read the instructions carefully and follow them exactly. Everything there is written for a reason and needs to be carried out. If you do not follow the instructions you may not get the best results. You can see what happened to our own pig when you don't follow the instructions to the letter.
REPUBLIC OF IRELAND, REST OF EU & REST OF WORLD:
It is IMPERATIVE that all customers please read this linked page BEFORE ordering. Since Brexit there have been changes. We have stopped selling on this website to EU customers (excepting Republic of Ireland) however the link explains various easy ways how you can order. There is also a new process of delivery for Republic of Ireland customers.
EASY WAYS TO ORDER:
If paying by card we recommend that you order online or by phone for the most secure payment options.
1. Ordering on this website (for UK, Ireland and rest of world):
a) This website has a secure online shopping facility with your payment details being handled by Sage Pay or Pay Pal.
You can chose to register, which makes the buying process much faster next time and then you can benefit from member's basket services which include: saving different delivery addresses and access to your order history. You can change your personal details and log in details at any time.
Alternatively you can chose to use the guest checkout to make a purchase where you do not register an account with us.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. Any activities that occur under your account or password are your responsibility, so please make sure to keep your details safe.
Payment by credit/debit card is the only payment method accepted if buying online through the Camrosa website.
b) You can also order from UK and rest of world online from Ebay and Etsy But please follow instructions on this link.
Or from Amazon in UK only presently.
2. Ordering by phone: +44 (0)1892 783240
PAYMENT METHODS:
- We accept debit/credit cards or cheques and postal orders made payable to: Camrosa Equestrian Ltd.
- Cheques from customers outside the U.K. must be in £ sterling, bearing the U.K. sort code and U.K. branch address of a corresponding bank.
- All orders must be paid for before dispatch.
- No currencies other than £ sterling are accepted.
PRICING:
- Price list.
- All the prices listed are inclusive of postage and VAT where applicable.
- Camrosa Equestrian Ltd reserve the right to alter prices or specifications without notice.
VAT & DUTIES:
- Please link here for further information on VAT on imports to EU and REST OF WORLD.
DELIVERY:
The goods may not fit through letterboxes so please ensure that there is someone in to receive them.
- Orders are normally dispatched the same day as the order, on working days, if payment is received before 3pm. Orders received at weekends and bank holidays are normally dispatched on the next working day.
- Goods are sent by Royal Mail Tracked 48hour within the UK.
- Bulk orders maybe sent by courier.
- Ordinarily overseas orders are sent Royal Mail International Tracked, which takes 7-10 working days.
- Please link here for the new delivery process for Republic of Ireland via AddressPal for orders under 20kg.
- Special (24 hour) delivery can be arranged within the UK for an extra fee.