PRICE INCREASE 17TH OCTOBER, NEW ORDERING PROCESS FOR: IRELAND, REST OF EU & REST OF WORLD. INCLUDING POLICY ON POSTAL DELAYS.

PRICE INCREASE NOTICE:

After over 2 years of holding our prices despite several postage increases and increases in all product, material and staffing costs, we are now having increase prices in order to cover these additional business costs. This increase, which we have tried to keep as low as possible, will take effect on Thursday 17th October.

ORDERS FROM UK:

REGULAR ORDERS FROM UK:

You can buy through this website, by phone, Email, Ebay, Etsy or Amazon.

BULK ORDERS FROM UK (est. over 10 items):

Please contact us by phone or Email for quantity discounts and suitable carriage solutions. 

REPUBLIC OF IRELAND CUSTOMERS:

Due to problems posting with Royal Mail to ROI, we are now using AddressPal UK who are part of ROI’s postal service. However for orders over 20kg please contact us as we use a courier. Alternatively, we can post to Northern Ireland / UK if you have someone there who can receive the parcel for you.

REGULAR AND SMALL ORDERS FROM ROI:

We need to ask you to first open an account with AddressPal https://addresspal.anpost.ie/ (which is FOC).You can then order from our website here, by phone, Email, Ebay or Etsy.

Delivery address: please use AddressPal’s UK address: AddressPal, The Beacon, Mosquito Way, Hatfield, AL10 9WN, UK, preceded by your name and APW number (this is your AddressPal account number). A benefit to you of this new process is that you will only be charged our UK prices where post from us is FOC.  

Billing address: please use your ROI address.

We will post your parcel in your name with your APW, to AddressPal UK, enclosing the value of the item for ROI customs. AddressPal then prepare the package correctly for ROI customs and ship it there at a flat fee to you of €6.50 per item (up to 20kg max). You will then be contacted (by email or letter) by A.N. Post, Ireland, requesting payment of duties, which you can do on the AN Post website or at your Post Office. Your parcel will then be delivered from ROI customs direct to your ROI address (at a flat fee of €3.90). Duties will not be due via AN Post/customs if buying through Ebay or Etsy as they are applied in the purchase process by these marketplaces.

For any enquiries about AddressPal:                                                                   

Website: https://addresspal.anpost.ie/                                                                                                  Phone:    UK     +44 (0) 1727890600                                                                                                                            ROI:  +353 01 705 8866                                                                                          Email:  addresspalsupport@anpost.ie

BULK ORDERS FROM ROI (est. over 10 items): 

Please contact us by phone or Email for quantity discounts and a bespoke quote for courier if over 20kg. The custom’s default system applies: Delivered Duties are Unpaid (DDU) -  your country's import taxes will be your responsibility to pay and the postal carrier will seek to collect this from you before delivery.

OTHER EU CUSTOMERS:

We have STOPPED selling to the rest of EU on this website because it will be easier for you to order as explained below:

ORDERS LESS THAN 150EUR:

Due to Brexit related VAT changes imposed on 1st July 2021, it will be easier for you to buy through our shops on: Ebay or Etsy . They are able to offer a smoother process through customs as these marketplaces apply any import duties due in their checkout process and Ebay or Etsy then pay these taxes.

ORDERS OF MORE THAN 150EUR:

You can order by phone, Email, Ebay or Etsy  however the custom’s default system applies: Delivered Duties are Unpaid (DDU) - your country's import taxes will be your responsibility to pay and the postal carrier will seek to collect this from you before delivery.

Ebay and Etsy do not deal with the duties if the purchase value is over 150EUR. However a way around this is  to split up your order into two or more separate orders, so that each order is less than €150 to take advantage of the assisted custom’s system if buying through Ebay or Etsy- as detailed above. 

REST OF WORLD - CUSTOMERS FROM OUTSIDE UK AND EU:

REGULAR ORDERS FROM ROW:                                                        

You can buy Camrosa products direct through this website, by phone, Email, Ebay or Etsy. The custom’s default system applies: Delivered Duties are Unpaid (DDU) -  your country's import taxes will be your responsibility to pay and the postal carrier will seek to collect this from you before delivery.

BULK ORDERS FROM ROW (est. over 10 items):

Please contact us by phone or Email for quantity discounts and suitable carriage solutions. The custom’s default system applies: Delivered Duties are Unpaid (DDU) -  your country's import taxes will be your responsibility to pay and the postal carrier will seek to collect this from you before delivery. 

POSTAL DELAYS:

If your order has not arrived, we ask you to check at your local sorting office and/or customs, failing that, please contact us. A pack will not be considered lost until the following period has elapsed:

• 14 days for the UK
• 21 days for other countries within Europe
• 28 days for all other countries.

Thank you for your understanding and please do not hesitate to contact us if you have any questions.

With best wishes,

The Camrosa team

Phone: +44 (0)1892 783240 

Email: enquiries@camrosa.co.uk